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Everything You Need to Know
Answers to common questions about your stay at Hotel Marvell. Can't find what you're looking for? Get in touch.
Check-in & Check-out
What time is check-in and check-out?
Check-in is from 2:00 PM, and check-out is by 11:00 AM. If you require early check-in or late check-out, please contact our front desk in advance and we'll do our best to accommodate your request based on availability.
Can I store my luggage before check-in or after check-out?
Absolutely. Our front desk team is happy to store your luggage free of charge on the day of your arrival or departure so you can explore Byron Bay without your bags.
What do I need to bring for check-in?
A valid photo ID (such as a driver's licence or passport) and the credit card used to make your booking. We'll take care of the rest.
Parking & Transport
Is parking available on-site?
Yes, we offer complimentary on-site parking for all hotel guests. Spaces are allocated on a first-come, first-served basis.
How far is the hotel from Byron Bay town centre?
Hotel Marvell is located just a short stroll from the heart of Byron Bay — approximately a 5-minute walk to the main shops, cafés, and restaurants, and 8 minutes to Main Beach.
Can you help arrange airport transfers?
We'd be delighted to. Our concierge can arrange private transfers from Ballina, Gold Coast, or Brisbane airports. Please contact us in advance to book.
Hotel Policies
Is Hotel Marvell pet-friendly?
We love animals, but unfortunately we are unable to accommodate pets at this time. We're happy to recommend local pet-sitting services if needed.
What is your cancellation policy?
Cancellations made 14 or more days before arrival receive a full refund. Within 14 days, the first night's rate is non-refundable. Please refer to your booking confirmation for full terms, or contact us directly.
Is smoking permitted on the premises?
Hotel Marvell is a smoke-free property. Smoking, including e-cigarettes, is not permitted inside the hotel or on balconies. A designated smoking area is available near the car park.
Do you offer accessible rooms?
Yes, we have rooms designed for guests with accessibility needs. Please contact us before booking so we can ensure the best room for your requirements.
Amenities & Services
Is Wi-Fi available?
Complimentary high-speed Wi-Fi is available throughout the hotel, including all guest rooms and common areas. Connection details are provided at check-in.
What dining options are available on-site?
Our ground-floor Oyster Bar offers fresh seafood and a curated menu, while the Horizon Rooftop Bar serves cocktails and small plates with panoramic views. Room service is also available during select hours.
Is there a pool or spa at the hotel?
Our rooftop features a stunning pool overlooking Byron Bay, available exclusively to hotel guests. Towels are provided in room.
Do you offer housekeeping daily?
Yes, daily housekeeping is included with your stay. If you prefer not to be disturbed, simply use the 'Do Not Disturb' sign on your door.